Virgin Media fined £24m for disconnecting vulnerable customers
Virgin Media has been fined £23.8m after it disconnected vulnerable customers during a phone line migration.
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One of the UK's biggest energy providers is to compensate more than 11,000 customers, most of them vulnerable, for failing to pay electricity bill discounts on time.
More...22-01-2026, 08:34 PM -
British Gas is to pay £20m over its treatment of customers who had a prepayment meter forcibly installed.
More...15-05-2026, 08:19 AM -
O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups.
More...13-05-2026, 09:54 PM